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Paid Email Text

"#1 Tech Support Headache: The User"

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<<<NTools NewsFlash>>> #1 Tech Support Headache: The User
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Hi!

You are part of a special selection of the NTools E-News
list. I was sent something to review, and found that it
was tremendously useful. SupportSource is a great time
saver and a good value for the money. Check it out.

Warm regards,

Stu
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Dear IT Professional:

Would all your support problems go away if you could just delete
"the user?" That's what I've thought in the years I've worked as
an IS professional, and its what we at Micro House hear over and
over again from our technical customers.

The Bottom Line: Even if users create their own problems, its our
job to solve them. A recent Micro House support survey of 952 Web
site visitors found that tech pros like us have a critical need for
fast access to problem-solving information; but, 90% of us bleed
away hours searching and never really find it. For a quick jump to
the full survey, visit: http://www.supportsource.com/index13.htm

My company, Micro House International, has been publishing an
Information Technology Library for nearly a decade. So we need to
know what the real issues are for service professionals. Here's
part of what we learned:

-- “Tough to find” was the highest ranked problem in finding info.
-- “Takes too long” was the second highest ranked search problem.
-- 53% of respondents spend 1-4 hours each week searching for
information, and 40% spend more than 4 hours each week.
-- Spending more time searching doesn't increase the likelihood of
finding the right information

Investigate all the findings from the Micro House Survey at:
http://www.supportsource.com/index13.htm

Are you using SupportSource from Micro House? I invite you to
learn more about SupportSource -- our award-winning product for
trouble-shooting, then annihilating, tech problems fast -- by
visiting our Web site. While you're there, I hope you'll sign up
for our weekly SupportSource Contest*, because each week we're
giving away a full version of SupportSource with a year of updates,
a $3,785 value.

I wish you success in your search for tech answers, and endless
patience as you deal with "the users".

Sincerely,

Kevin Howard
SupportSource Product Director
Micro House International
kevinh@microhouse.com

Newsletter Text Banner

DELETE "THE USER"? Sometimes Tech Pros wish they could! 

1000 participants in our Micro House Survey are bleeding time and money searching for technical answers they often can't find anywhere. 

They told us:
1) They can't get answers fast enough; 

2) Over 90% are dissatisfied with present info sources. Get an inside look at the problems your peers are facing at:
http://www.supportsource.com/index18.htm

 

 

© Copyright 2001 Riggs Eckelberry Marketing Group, Inc. All Rights Reserved Published 5 June 2001